Accessibility Statement

Last updated: August 2, 2026

Our Commitment

The Milled Olive is committed to providing an inclusive and accessible online experience for everyone, including individuals with disabilities.

We believe all customers should be able to access information about our products and services, shop online, communicate with us, and complete transactions with dignity, independence, and substantially equivalent ease of use.

We are continually working to improve the accessibility and usability of our website and digital content.

Accessibility Standard

As part of our accessibility efforts, The Milled Olive aims to conform to the Web Content Accessibility Guidelines, version 2.2, Level AA, commonly referred to as WCAG 2.2 AA.

WCAG provides guidance for making online content more:

Perceivable
Operable
Understandable
Robust

We also seek to comply with applicable accessibility and nondiscrimination requirements, including the Americans with Disabilities Act.

Because accessibility standards, technologies, website content, and third-party applications continue to evolve, maintaining accessibility is an ongoing process.

Our Accessibility Efforts

Our ongoing website accessibility efforts focus on areas including:

Providing meaningful alternative text for informative images
Using headings and page structures that help visitors understand and navigate content
Supporting keyboard navigation whenever reasonably possible
Maintaining visible keyboard focus indicators
Providing adequate contrast between text and its background
Avoiding the use of color as the only way to communicate important information
Using clear and descriptive link and button text
Labeling form fields and providing understandable instructions
Identifying form errors and providing information to help users correct them
Allowing website content to be enlarged using browser zoom without unnecessary loss of functionality
Supporting screen readers and other commonly used assistive technologies
Providing captions, transcripts, or other alternatives for meaningful video and audio content when applicable
Avoiding content that flashes in a way that may create a seizure risk
Maintaining consistent navigation and page identification
Reviewing new content, products, images, applications, and website features for accessibility
Working to make the shopping cart, checkout process, customer account features, and contact forms accessible

Assistive Technology and Browser Compatibility

Our website is intended to work with current versions of commonly used web browsers, operating systems, screen readers, keyboard navigation tools, screen magnification software, voice-recognition software, and other assistive technologies.

Accessibility may vary depending on the combination of browser, operating system, assistive technology, device settings, and third-party software being used.

For the best experience, we recommend using the most current version of your browser and assistive technology that is reasonably available to you.

Third-Party Content and Applications

Some areas of our website may include content, applications, payment services, social-media features, product reviews, videos, maps, or other technology provided by third parties.

Although The Milled Olive does not always control the accessibility of third-party content or applications, we encourage our vendors and technology providers to provide accessible and inclusive services. We will make reasonable efforts to work with third-party providers when an accessibility concern is brought to our attention.

Please contact us when a third-party feature prevents you from accessing information, shopping, completing a transaction, or using another service on our website. We will make reasonable efforts to provide the information or service through an accessible alternative.

Accessibility Assistance

Please contact us if you:

Have difficulty navigating or using our website
Encounter an inaccessible page, image, document, form, video, application, or feature
Need product information in another format
Need assistance placing or completing an order
Need help accessing a promotion, gift card, registry, class, event, account feature, or other service
Have recommendations for improving accessibility

We will make reasonable efforts to provide the requested information, product, communication, or service through an accessible alternative.

Contact Us About Accessibility

You may contact The Milled Olive using any of the following methods:

Email: shop@themilledolive.com

Phone: 208-205-9030

Mail or in-person assistance:

The Milled Olive
9776 W. State Street
Star, Idaho 83669

Store hours: Monday through Saturday, 10:00 a.m. to 6:00 p.m.

You may also submit a message through the Contact Us page on our website.

When reporting an accessibility problem, please include, when possible:

The web address or page where the problem occurred
A brief description of the difficulty
The browser and device you were using
The assistive technology you were using, if applicable
Your preferred method of receiving a response

You are not required to disclose a disability or provide medical information when requesting accessibility assistance.

We will review accessibility concerns and respond as soon as reasonably possible.

Ongoing Improvements

Accessibility is an ongoing responsibility. The Milled Olive intends to periodically review its website, update digital content, address identified barriers, and consider accessibility when selecting website themes, applications, vendors, and technology providers.

Despite our efforts, some content or features may not yet fully meet every accessibility guideline. We appreciate your patience and welcome your feedback as we continue working to improve the accessibility of our website and services.

Formal Statement

The Milled Olive is committed to providing people with disabilities equal access to the goods, services, information, and opportunities offered through our website. We welcome accessibility feedback and will make reasonable efforts to address reported barriers and provide appropriate alternative access when necessary.